To address that gap, the clinic began providing those workers with at-home colonoscopy kits. Taking a day off for a colonoscopy was actually a huge barrier to care." "They needed to be able to be at work as much as possible. "The population was one where people were primarily hourly workers," Ezeji-Okoye says. "We brought all of this together in a measurement system that allows us to have a good view of what's going on in the practice and allows providers to understand the impact they're having on the patients they see," Ezeji-Okoye saysĪn example of that impact: One of Crossover Health's clinics uses the population health dashboard to identify gaps in care among patients undergoing colonoscopies to screen for colorectal cancer. Stephen Ezeji-Okoye, chief medical officer of Crossover Health. They might include the behaviors of patients and their living environments. Provides availability for medical and technical questions for employees, patient care staff and ancillary care providers, including after-hours coverage, as needed.Ezeji-Okoye says 80% of the factors affecting health are not medical interventions.Ensures all clinical data is accurately captured and reported.Assists in onboarding and training new team members. Hires, coaches, and develops care team talent (physicians, physician assistants, nurse practitioners, optometrists, behavioral health, health coaches, physical medicine).Ensures compliance with all policies (quality, privacy, etc.), procedures, and protocols of the practice, including assisting other care providers and extended care teams to comply and collaborate on clinical outcome reviews and measurements.Leads the practice in achieving quality goals and metrics and implementing quality assurance programs.Co-leads daily huddles and ensures communication is shared/cascaded across the care team.Identifies and recommends clinic and account opportunities for improvement and growth.Develops and implements annual clinic goals and operating plans in partnership with the Triad, with a goal of optimizing clinic performance (as measured by operating system, patient outcomes, utilization population health and financial metrics.Implements and contributes to the development of clinical programs in coordination with the Crossover MG and program leaders.
CROSSOVER HEALTH FULL
Leads and models collaboration with the full care team to provide appropriate integrated care plans.Implements, optimizes, and recommends improvements to Crossover’s standard of care, operations and workflows.Partners alongside a lead nurse and administrator to run the practice.Provides direct patient care including the development of suitable treatment plans for patients/members.In partnership with the leadership Triad, the Provider Lead guides the clinical team towards achievement of Crossover’s “quadruple aim” - 1) highest quality of care 2) decreased spend, 3) superior patient experience, and 4) strong employee/provider engagement. The Provider Lead provides medical oversight, expertise, and leadership across the care team. The Provider Lead is responsible for providing direct primary care to patients and for leading the team of care providers. The Provider Lead is a key member of the clinic leadership team. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far. We’ve built an entirely new category of primary care providing one simple place to go for trusted care-in person, online, anytime. Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health.
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